Last updated: October 27, 2026
This Privacy Policy explains what personal information Gochcar collects when you use our website, Portal and apps, why we collect it, who we share it with and the choices and rights you have. Gochcar is based in the United States.
1. Information we collect
- Account information: name, email, phone number, password (stored only as a secure hash), language, profile photo and payment details you give us (card numbers are handled by our payment providers).
- Driver information: date of birth, home address, driver license number, state and expiry, vehicle details (make, model, year, plate, VIN), documents (license, registration, insurance, profile photo), and the result of the driving-record and criminal-history screening. We do not collect your Social Security number in the app.
- Location: your precise location while you request a ride or are online as a driver, and during the trip, so we can match, navigate, show your trip and keep you safe.
- Trip and transaction information: pickup and drop-off, route, fare, payments, wallet activity, ratings, in-app messages and safety reports.
- Device and usage information: device type, app version, IP address, sign-in history, cookies and similar technologies.
- Communications with us and with other users through the Platform.
2. How we use it
- To provide the service: create accounts, match riders and drivers, calculate fares, process payments and payouts, and send trip updates.
- For safety and security: verify drivers and documents, detect fraud, investigate incidents, support SOS and trip sharing, and protect accounts with codes and two-step verification.
- To support you, improve and develop the Platform, and send service messages. Marketing messages are optional.
- To comply with the law and enforce our terms.
Some decisions, such as matching, pricing and fraud checks, use automated systems. If we restrict an account because of a possible fraud signal, you can contact support for a review.
3. Who we share it with
- Other users, only what a trip needs: a driver sees the rider's first name, rating, pickup and drop-off; a rider sees the driver's name, photo, rating, vehicle and plate. If you share a trip, the person you choose sees the trip status and location.
- Service providers that work for us: payment processors, identity and background-screening providers, mapping, email and text-message delivery, cloud hosting and analytics, bound by confidentiality and security duties.
- Emergency services, insurers, regulators and law enforcement when the law requires it, to protect safety, or to handle an accident or claim.
- A buyer or successor if Gochcar is involved in a merger, acquisition or sale of assets.
We do not sell your personal information for money and we do not share it for cross-context behavioural advertising.
4. How long we keep it
We keep account information while your account is active. Trip, payment and safety records are kept as long as needed for the purposes above and for tax, accounting, insurance and legal reasons (generally up to seven years). Driver documents are kept while the driver is active and for a limited period afterwards. When you ask us to delete your account we delete or anonymise what we no longer need, generally within 90 days, except what we must keep for safety, fraud prevention or legal reasons.
5. Your choices and rights
- Access and download your data, correct your profile, and request deletion of your account from your profile (Privacy section) or by contacting privacy@gochcar.com.
- Control location access, push notifications and marketing messages in your device and app settings; reply STOP to a text message to stop texts.
- California and other state residents have additional rights, including to know what we collect, delete it, correct it, limit use of sensitive information and not be discriminated against for exercising rights. We will verify your identity before acting, and you may use an authorised agent.
6. Security
We protect information with encryption in transit, hashed passwords, access controls, two-step verification, audit logs and staff training. No system is perfectly secure, so please use a strong password and tell us right away if you think your account was accessed without permission.
7. Children
Gochcar is for people 18 and older. We do not knowingly collect information from children; if you believe a child gave us information, contact us and we will delete it.
8. Changes and contact
We will tell you about important changes in the app or by email. Questions or requests: privacy@gochcar.com, or Gochcar, 123 Gochcar Street, New York, NY 10001.