Last updated: October 27, 2026
How cancellations, charges and refunds work on Gochcar.
1. Cancelling a ride
- Free while we are still finding a driver, and during a short grace period after a driver accepts.
- After that, or once the driver has arrived, a cancellation fee may apply. The fee depends on the ride type and is taken from your wallet balance (as much as it covers) and shared with the driver after commission.
- If a driver cancels or does not show up, you are not charged and we look for another driver.
2. Problems with a trip
If you were charged more than expected, the route was wrong, a driver cancelled and you were charged, or something else looks incorrect, tell us within 30 days from Help or from the trip in your history. We review the trip details (route, time, fare breakdown) and, when the charge is wrong, refund it to your wallet or original payment method. Cleaning fees are never charged because of a service animal.
3. Wallet money
Top-ups are for paying rides. If you close your account you can ask for your remaining balance back, minus any amount you owe. Promotional credits have no cash value and cannot be refunded.
4. How long it takes
Refunds to your wallet are immediate once approved. Refunds to a card or PayPal depend on your bank or provider and usually take 5 to 10 business days. Contact support@gochcar.com for help.